Wedding Registry FAQs

Please browse our most commonly asked questions. If you have any questions not answered below, please contact us.

What happens after I make a purchase on the online shop?

You can now sit back and we will be in touch shortly via email with confirmation that your order has been dispatched.

When will my shop order arrive?

We prepare orders the moment that we receive them and if your product/s do not need to be manufactured, then we will dispatch them right away for delivery to you ±2-3 working days thereafter.

Some products in my shopping cart have a lead time. What does this mean?

As our name suggests, many of our products are made to order which means that they will not be dispatched immediately. If your item has a lead time then it will take a certain amount of days/weeks (as stated on the product page) to complete before being dispatched.

Are all of your products in stock?

We check our stock regularly and on the very rare occasion that we have it wrong, we will be in touch to arrange a refund or to suggest an alternative/s.

Will the gifts on a wedding registry be delivered to me?

Your gifts will be beautifully wrapped and delivered to the happy couple's home shortly after their wedding day.

When will the couple receive their gifts?

We will be in touch with the couple to arrange delivery on a day that suits them. This is generally ±2 weeks after their wedding day.

Will the couple know that I bought them a gift?

Yes, our couples have 24-hour access to their Guest Purchase List and will be able to see who has purchased a gift for them. The name that you used upon checkout will be added to your gift message.

May I collect the gift I purchased on a wedding registry from your office?

We generally don’t arrange the collection of individual gifts from our office as we will send your gifts to the couple's home on your behalf.

WHEN SHOULD I SET UP MY WEDDING REGISTRY?

Ideally it is best to set up your registry prior to sending out your formal invitations so that this information can be included. As a suggestion, we generally recommend that you create your registry 3-4 months prior to your wedding to avoid selected items becoming unavailable and to provide your guests enough time to browse your section.

DO WE NEED A CONSULTATION?

Consider your consultation an added bonus where you can meet with your consultant to run through our extensive checklist, giving us a clear indication of exactly what you need and want. Bespoke offers its services across South Africa so don’t worry if you aren’t able to meet, we will keep you updated with our monthly “New Arrival” newsletters.

CAN OUR GUESTS CONTRIBUTE TOWARD MORE EXPENSIVE GIFTS?

Yes, absolutely. This function was first created by Bespoke as we understand that couples are aware of the options and prices they offer to their guests. This function allows your guests to contribute any amount towards more expensive gifts on your registry without preventing you from adding those wish list items. If there is an outstanding balance on the item when you close your registry you will be able to either pay in the balance, or allocate the money contributed from other items on your list.

IS THERE AN ADMIN FEE?

No, creating your registry is quick, easy and free.

WHAT IS THE BEST WAY TO LET OUR FRIENDS & FAMILY KNOW WHERE OUR REGISTRY IS?

We provide you with simple yet beautiful notification cards that discreetly advise where you have placed your registry. These cards are available both physically and electronically, allowing you to enclose or attach them with your wedding invitations.

WHAT PAYMENT METHODS ARE AVAILABLE TO MY GUESTS?

We have a wide range of payment options for your guests to choose from including all major credit and debit cards, as well as instant EFT.

CAN WE LIVE TRACK OUR PURCHASES?

Absolutely! Your registry is completely flexible until you confirm your final order of gifts after the wedding. You may wish to order your gifts exactly as your guests have selected them or you may prefer to make some changes i.e. not going ahead with some items and crediting them towards others on your list. This can be useful to complete dinner services, cutlery and glassware.

CAN WE SWAP OUT OUR GIFTS AFTER OUR WEDDING?

WHAT DELIVERY OPTIONS DO WE HAVE?

In order to allow flexibility on the final selection of gifts, we do not order your gifts when your guests purchase them but wait until we have received confirmation of your order after your wedding. It is only then that we order the gifts from our suppliers on your behalf. You will receive two complimentary deliveries (major South African cities) arranged around your schedule. The first delivery is on average 2-3 weeks from the time of placing your order. Certain items may not be ready, especially framed artwork, and made to order items such as furniture.

HOW DO I KNOW IF AN ITEM IS NO LONGER AVAILABLE?

We keep a close eye on our stock levels and encourage you to do the same. If stock is running low, it will show this on the website.