FAQ’s

Please browse our most commonly asked questions. If you have any questions not answered below, please contact us.

WHEN SHOULD WE SET UP OUR REGISTRY?

Ideally it is best to set up your registry prior to sending out your formal invitations so that this information can be included. As a suggestion, we generally recommend that you create your registry 3-4 months prior to your wedding to avoid selected items becoming unavailable and to provide your guests enough time to browse your section.

WHAT IS THE FIRST STEP?

It’s as simple as creating your registry online. One of our consultants will be in touch shortly after to assist with any questions that you may have and to arrange the free delivery of your notification cards.

DO WE NEED A CONSULTATION?

Consider your consultation an added bonus where you can meet with your consultant to run through our extensive checklist, giving us a clear indication of exactly what you need and want. Bespoke offers its services across South Africa so don’t worry if you aren’t able to meet, we will keep you updated with our monthly “New Arrival” newsletters.

CAN OUR GUESTS CONTRIBUTE TOWARD MORE EXPENSIVE GIFTS?

Yes, absolutely. This function was first created by Bespoke as we understand that couples are aware of the options and prices they offer to their guests. This function allows your guests to contribute any amount towards more expensive gifts on your registry without preventing you from adding those wish list items. If there is an outstanding balance on the item when you close your registry you will be able to either pay in the balance, or allocate the money contributed from other items on your list.

IS THERE AN ADMIN FEE?

No, creating your registry is quick, easy and free.

WHAT IS THE BEST WAY TO LET OUR FRIENDS & FAMILY KNOW WHERE OUR REGISTRY IS?

We provide you with simple yet beautiful notification cards that discreetly advise where you have placed your registry. These cards are available both physically and electronically, allowing you to enclose or attach them with your wedding invitations.

WHAT PAYMENT METHODS ARE AVAILABLE TO MY GUESTS?

We have a wide range of payment options for your guests to choose from including all major credit and debit cards, as well as instant EFT.

CAN WE LIVE TRACK OUR PURCHASES?

Absolutely! Your registry is completely flexible until you confirm your final order of gifts after the wedding. You may wish to order your gifts exactly as your guests have selected them or you may prefer to make some changes i.e. not going ahead with some items and crediting them towards others on your list. This can be useful to complete dinner services, cutlery and glassware.

CAN WE SWAP OUT OUR GIFTS AFTER OUR WEDDING?

Absolutely! Your registry is completely flexible until you confirm your final order of gifts after the wedding. You may wish to order your gifts exactly as your guests have selected them or you may prefer to make some changes i.e. not going ahead with some items and crediting them towards others on your list. This can be useful to complete dinner services, cutlery and glassware.

WHAT DELIVERY OPTIONS DO WE HAVE?

In order to allow flexibility on the final selection of gifts, we do not order your gifts when your guests purchase them but wait until we have received confirmation of your order after your wedding. It is only then that we order the gifts from our suppliers on your behalf. You will receive two complimentary deliveries (major South African cities) arranged around your schedule. The first delivery is on average 2-3 weeks from the time of placing your order. Certain items may not be ready, especially framed artwork, and made to order items such as furniture.

HOW DO I KNOW IF AN ITEM IS NO LONGER AVAILBLE?

We keep a close eye on our stock levels and encourage you to do the same. If stock is running low, it will show this on the website.